Privacy Policy of Les ateliers FL

Les ateliers FL attach a great importance to the protection of the personal data of their users (students, prospects, host families, candidates, and partners).

This privacy policy explains how your data is collected, used, and protected.

HOW WE COLLECT YOUR PERSONAL DATA

We collect your personal data through various means, including:

through our website, as well as the contact, quotation and booking forms available on it;
through our social media pages that we manage (Instagram, Facebook, LinkedIn, TikTok and other platforms);
through the emails we send you, as well as through your communications with us (email, telephone, WhatsApp, private messages);
when you participate in one of our courses, language stays, examinations or educational activities;
when you book a programme directly with us or through other online channels;
through third parties such as partner agencies, educational institutions, tour operators or booking platforms.

Data Controller

Personal data is processed by: Céline Charpentier, Digital Director: webmaster@les-ateliers.fr

Data Collected

We only collect data that is strictly necessary for our activities, such as:

identity (last name, first name, date of birth)
contact information (email, phone number, address)
information related to registrations and language stays
official identification data where required (passport, visa or other official identification documents)
payment information (in the context of bookings and transactions)
educational data (level, progress tracking, results)
accommodation information (host families)
application data (CV, cover letter)

Purposes

The data is used to:

manage registrations and language stays
organize courses, exams, and educational activities
ensure the administrative and educational follow-up of students
manage host family accommodations
respond to requests for information
manage job applications
comply with legal and accounting obligations
send you marketing communications and promotional offers, as well as periodic newsletters, customer satisfaction surveys, market research or quality assurance surveys;
organise and manage competitions, events, promotional activities or other specific operations offered by Les ateliers FL, and enable your participation in them. Some of these activities may be subject to specific conditions or include additional information regarding the use and disclosure of your personal data.

Legal Basis

The processing is based on:

the performance of a contract or pre-contractual measures
compliance with legal obligations
the legitimate interest of the establishment
consent when required

Data Recipients

The data is only accessible to authorized persons:

management
administrative and educational teams
accommodation department
technical service providers and management tools

As part of our activities, we may share certain personal data with third-party service providers and partners in order to facilitate the organisation and proper delivery of our programmes, including payment processing, communications, customer reviews management, accommodation, transfers, examinations, or other related services. These service providers and partners only have access to the data strictly necessary for the performance of their duties and are required to comply with confidentiality obligations and applicable data protection regulations.

The data is never sold or transferred to third parties for commercial purposes.

Retention Period

The data is kept for the duration necessary for the intended purposes:

prospects: 3 years after the last contact
candidates: 2 years after the application
students: duration of the training program + administrative obligations
accounting data: according to legal obligations

Security

We implement technical and organizational measures to protect the data:

secure and restricted access
passwords and access controls
regular backups
secure tools and service providers
team awareness training

Rights of Individuals

You have the following rights:

access to your data
rectification
erasure (deletion)
restriction of processing
objection to processing
portability (if applicable)

You can exercise your rights by contacting Ms. Charpentier at: webmaster@les-ateliers.fr

Cookies

The website may use cookies necessary for its operation and, where applicable, audience measurement cookies.

We may also use analytics tools such as Google Analytics to collect and analyse data about the use of our website (for example: pages visited, duration of visits, traffic sources, browser type or device used). This information helps us improve the user experience, the content of our website and our services.

You can learn more about Google’s privacy practices here: https://policies.google.com/privacy https://policies.google.com/privacy

You can also manage or refuse certain cookies through your browser settings or the tools available on our website.

You can manage your preferences through your browser or the tools provided on the website.

Complaints

You can lodge a complaint with the CNIL: CNIL – Commission nationale de l’informatique et des libertés : CNIL – Commission nationale de l’informatique et des libertés

Updates

This policy may be updated at any time.